1. General

The following Terms and Conditions apply to all contracts, deliveries and other services. We hereby explicitly oppose differing rules of the contractor. All special agreements require the written confirmation on our part. Neumann-animal spices E.K. are entitled at any time, including all possible arrangements with reasonable notice to amend these General Terms and Conditions or supplement. Detailed orders will be processed according to the still valid old general terms and conditions. Please understand that our shipping terms are valid in Germany. For deliveries to other countries, we ask you to contact us by e-mail in order to forward the current conditions.

2. Offer

Our offers are not binding. Small deviations and technical changes to our illustrations or descriptions are possible. The current catalog is invalid with the publication of a new edition.

3. Conclusion of the contract

The presentation of products in the online shop is not a legally binding offer, but a noncommittal online catalogue. By clicking on the button "Submit Order", you enter a contractual binding order for the goods contained in the basket. The confirmation of receipt of your order takes place together with the acceptance of the order done by us sending an automatic e-mail. With this e-mail the confirmation of the purchase contract is concluded.

4. Method of Payment

You can choose to pay in advance within Germany, via Paypal, cash on delivery (COD) or cash as well as purchase on account.

5. Delivery and Payment

The delivery and payment of Neumann-animal spices eK are stated in the order blank Unless agreed otherwise, delivery is carried dout from our stock to the delivery address given by the customer. Minimum order is 10 €, for commercial customers € 100.00. From a value of 75.00 € onwards, we assume the shipping costs (only valid for end-customer). For COD deliveries there are 2€ additional confiscation fee (free of VAT) added to be paid to the assigned delivery service provider. All our prices include VAT. Not included items are not subsequently delivered.Special delivery requested by our customers will be charged with the usual local supplement.

6. Delivery Times

Expected delivery time is 4 working days normally. On any different delivery times, we refer to the respective product page. For collection we kindly ask to call us in advance for notification.

7. Warranty

Neumann-animal spices E.K. ensures that the sold goods are free of any material and/or workmanship defects and fulfill the contractually assured characteristics. We can only admit complaints concerning the goods that were submitted within four weeks after delivery of goods. The warranty expires if the customer changes the goods delivered. Neumann-animal spices E.K. has the right to repair cost-free during the warranty period. A partial or complete exchange of the article is permissible. If deficiencies are not remedied within a reasonable period, the buyer is eligible for change or price reduction.

8. Retention of title

Until full payment the goods remain the property of the company Neumann-animal spices eK. If the customer fails to pay within the schedule, an interest upon the unpaid amountis is assessed which is 5% above the base rate of the European Central Bank . Neumann-animal spices eK explicitly reserves any right of further claims.

9. a. Refund Policy

You can return the goods received by sending back the goods within 14 days without stating any reasons. The period begins upon receipt of this notification in written form (eg. letter, fax, email), but not before receipt of the goods by the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and not before fulfillment of our obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 EGBGB and our obligations according to § 312g, paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB. Only if the goods are exceeding the size of normal packages (eg. As bulky goods) you can declare by request in text form. To meet the deadline it suffices to send the goods or the withdrawal request. In any case, the return is at your cost and risk.

The return or the return request must be sent to:

Neumanns-Tiergewürze e. K.
Rüdersdorfer Straße 56

15378 Herzfelde

9.b. consequences of return

In the case of an effective return the mutually received benefits are to be returned as well as any sort of utilisation. In case of deterioration of the object and use (eg. advantages in use), which partly can not be edited or only in deteriorated condition we request you to pay an additional compensation. For the deterioration and derived benefits, you must pay compensation only to the extent that the deteriotation is due to usage which can be considered being beyond your testing of the characteristics and functioning of the object. "Testing the properties and functioning" means the testing and trying out the goods as it would have been possible as a customer in a shop. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of the goods or the withdrawal request, for us upon receipt.

End of briefing of withdrawal