Refund Policy

You can return the goods received by sending back the goods within 14 days without stating any reasons. The period begins upon receipt of this notification in written form (eg. B.als letter, fax, email), but not before receipt of the goods by the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and not before fulfillment of our obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 EGBGB and our obligations according to § 312g, paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB. Only if the goods are exceeding the size of normal packages (eg. As bulky goods) you can declare by request in text form. To meet the deadline it suffices to send the goods or the withdrawal request. In any case, the return is at your cost and risk.

The return has to be adressed to:

Neumanns-Tiergewürze e.K.

Rüdersdorfer Straße 56

15378 Herzfelde


Return results

In the case of an effective return the mutually received benefits are to be returned as well as any sort of utilisation. In case of deterioration of the object and use (eg. advantages in use), which partly can not be edited or only in deteriorated condition we request you to pay an additional compensation. For the deterioration and derived benefits, you must pay compensation only to the extent that the deteriotation is due to usage which can be considered being beyond your testing of the characteristics and functioning of the object. "Testing the properties and functioning" means the testing and trying out the goods as it would have been possible as a customer in a shop. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of the goods or the withdrawal request, for us upon receipt.

End of briefing of withdrawal